Keep unfinished work in sight
The billing desk includes open drafts and bills waiting for the cashier, including earlier days. Completed bills on the desk focus on today, so pending work does not disappear at midnight.
Product case study / Shop billing system
A billing desk built around the people using it.
A shop billing system for Saad Garments, bringing bill creation, cashier handoffs, returns and transaction history into a shared workflow.
Saad GarmentsIn development
My contribution
Product ownership · Workflow design · UX iteration
Product focus
Shop billing system
Stage
In development · Ongoing iteration
01 / The context
The problem behind the product.
A shop bill passes through different hands. Drafts and bills waiting for the cashier must remain visible across days, while completed sales, returns and historical transactions need a different view. Mixing those jobs creates a confusing desk.
Separate the active billing queue from the historical register.
02 / The approach
Decisions that shape the experience.
Preserve the transaction story
The historical register keeps the broader record. Net sales, cash and online receipts account for returns/refunds, while cancelled bills are excluded from those totals.
Make handoffs traceable
Biller, cashier, checker and admin workflows shape the experience. Bill numbers, customer context, area and staff details help people identify a transaction and understand its handoff.
Treat mobile as a working tool
Mobile billing cards expose useful context below the title. Search, filter bottom sheets and floating billing actions adapt the desk for small screens; admin shares those refinements within existing permissions.
03 / The flow
A clear path through the work.
The interface follows the job people are trying to complete, with the right context at each handoff.
01
Create the bill02
Hand off to the cashier03
Complete & reconcile
Create the bill02
Hand off to the cashier03
Complete & reconcile
04 / Where it stands
Built with room to evolve.
The system is in development and being iterated through role-specific desktop and mobile workflows. The case study describes current product decisions rather than claiming a completed rollout or measured business results.
What comes next
Continue validating billing, returns and daily closing across roles, with attention to mobile usability and reliable reconciliation.